Asset Tracker helps to manage the IT assets in an easy and efficient way with no human intervention, which in turn helps to gain control over the IT budget.

  1. Inventory Management
    • Automatic data capture of computers and peripherals in the network
    • Captures detailed information of the installed components such as processor, RAM, graphic card etc.
    • Captures detailed information of operating system, and other installed software
    • Detailed view of IT assets, with their connections and network ports
    • Tracking of changes to any existing assets or addition of a new asset
    • Details of Network components and its remote port connection (IP address, MAC address, VLAN, network outlet, etc.)
    • Asset life cycle management (from purchase to desk level allocation)
    • Managing Virtual machines with mapping to host machine
    • Managing warranty, annual maintenance contract
    • IT asset Ownership management
  2. Help Desk (Ticket System)
    1. Documentation of issues and service request
      • Tracking of tickets for problem solving
      • Service request life cycle (assignment, planning, validation, tasks, follow-ups, solution, etc.)
      • Alerts through email communication regarding tickets raised and solved
      • Tracking and monitoring of asset failure
      • Predefined ticket templates for issues posting, service requests and issue solving
      • Option to create FAQ for common issues
      • Automatic workflow definition based on organization’s business rules
      • Management of Service Level Agreement (SLA), Service Level Targets (SLT) and Operational Level Agreement (OLA)
      • Satisfaction surveys after closing the ticket
    2. Complaint management
      • Complaint reporting from multiple locations
      • Updating the knowledge base with valuable data of errors reported
      • Cost analysis of issue rectification
    3. Change management
      • Recording of IT asset change management
      • Update asset changes to the Information repository
      • Update asset changes to inventory items
      • Tracking of expenses based on asset changes