TEC CRM is an easy-to-use & fast-to-deploy web based customer relationship management solution. TEC CRM enables enterprise-wide access to vital customer information at any time. An integrated web solution to manage sales, customer support and marketing.
Major Features
- User Friendly interface.
- Multi-device support.
- Single application for maintaining customer data and sms / email handling.
- Effective management of customer promotion, customer support and customer feedback.
- Tracking of all leads through various media of communication, identifying potential and prospective customers to convert into business.
- Enhances lead to customer ratio.
- On-time customised MIS reports at fingertips for effective decision making.
- Monitoring of enquiry follow-ups done by the staff.
- Effective ticketing for better attention to customer enquiry, complaints & feedback on time.
- Analysis of Customer rating to improvise quality of product and services rendered.
- Better view on demand of market based on enquiries and feedbacks.
Functional Modules
| Customer Support & Services |
Management Dashboards |
Reports |
| Add on Modules: |
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| Sales Management |
Finance Management |
Inventory Management |
Industries covered: Construction, Retail, Service sectors
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